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IN THIS TOPIC:	NEWS (238) , EXPERT TECHNICAL ADVICE (109) , REFERENCE & LEARNING (44) , DOWNLOADS (2) , BEST WEB LINKS (4) , DEFINITIONS (2)

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	The Microsoft Resource Center in Dynamics CRM Written by: Marc J Wolenik and Damian Sinay \| 20 May 2008 CHAPTER DOWNLOAD - This chapter explains how to locate and use the Microsoft Resource Center, and also reviews other key features in Microsoft Dynamics CRM.


	Advanced Find in Microsoft Dynamics CRM Written by: Marc J Wolenik and Damian Sinay \| 20 May 2008 CHAPTER DOWNLOAD - This section gives step-by-step instructions for using Advanced Find in Microsoft CRM.


	Running Microsoft Dynamics CRM workflow and other functions Written by: Marc J Wolenik and Damian Sinay \| 20 May 2008 CHAPTER DOWNLOAD - This chapter from Microsoft Dynamics CRM 4.0 Unleashed explains how to run workflow in Dynamics CRM.


	Using the Microsoft CRM Mail Merge Wizard Written by: Marc J Wolenik and Damian Sinay \| 20 May 2008 CHAPTER DOWNLOAD - This chapter from Microsoft Dynamics CRM 4.0 Unleashed gives detailed instructions for using Mail Merge in Dynamics CRM.


	Microsoft CRM fundamentals Written by: Marc J Wolenik and Damian Sinay \| 20 May 2008 CHAPTER DOWNLOAD - This chapter includes step-by-step instructions for working with Actions, Activities and Notes in Microsoft CRM


	Basic best practices for a CRM upgrade Christine Cignoli, Associate Editor \| 27 Sep 2007 PODCAST - Learn about the best practices in a CRM system or software upgrade in this podcast.


	CRM software upgrades: Building a business case Richard Smith, contributor \| 27 Sep 2007 BUILDING A BUSINESS CASE SERIES - Learn how to build a business case for a CRM software upgrade.


	CRM strategy checklist: Planning for CRM and customer service success Written by: Stanley A. Brown and Moosha Gulycz \| 10 Jul 2007 CHECKLIST - This checklist will help you evaluate your CRM and customer service strategy for success with customers.


	Mobile CRM and sales force: Top ten buzzwords Christine Cignoli, Assistant Editor \| 01 Jun 2007 TOP 10 TIPS - These top buzzwords on mobile CRM and sales forces offer a quick lesson on mobile CRM and sales software.


	CRM for financial services quiz answers SearchCRM.com \| 20 Apr 2007 QUIZ - Looking for answers to SearchCRM.com's quiz on financial services? Read the answers plus detailed information from our most popular news articles on industry-specific CRM here.


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