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Open Source CRM Learning Guide
SearchCRM.com Editorial Staff | 10 Dec 2006
LEARNING GUIDE - Learn about open source CRM software in a logical and user-friendly fashion with the fundamentals in this guide. This guide answers questions like: What is open source CRM software? What are the advantages and disadvantages ... |
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MySAP CRM Interaction Center
Written by: Thorsten Wewers, Tim Bolte | 13 Oct 2006
CHAPTER DOWNLOAD LIBRARY - If you're working with mySAP CRM, you can't afford to miss this chapter from SAP PRESS. Chapter 3 on Technical Principles introduces the technical basics of Interaction Center WinClient, Interaction Center WebClient, and the ... |
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Implementing SugarCRM
Written by: Michael J.R. Whitehead | 07 Sep 2006
CHAPTER DOWNLOAD LIBRARY - In this chapter from Implementing SugarCRM, you'll find tools to help you conduct a thorough business analysis prior to an implementation. You'll read about the ways in which businesses differ, helping you position and ... |
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CRM and customer service projects
08 Sep 2006
BUSINESS CASE - It's important to understand the business drivers behind CRM before embarking on a customer relationship management or customer service project. In this ROI series, CRM experts will explain the benefits of CRM and call center ... |
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VoIP in the call center
29 Jun 2006
ALL-IN-ONE GUIDES - This All-in-One Guide is a collection of resources on VoIP in the call center regardless of where you are in the learning or buying process. |
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Learning Guide: How does VoIP work?
SearchVoIP.com | 01 Jun 2006
LEARNING CENTER - By now, you probably have a general idea of what VoIP is, but do you understand how it works? |
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Who says tech people can't be wordsmiths?
SearchCRM.com editorial staff | 02 Dec 2005
IT SNIGLETS - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. |
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Oracle to acquire Siebel
SearchCRM.com | 13 Sep 2005
SPECIAL NEWS COVERAGE - Here you'll find all the stories related to this acquisition. |
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