Upgrading CRM software
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Upgrading CRM software


Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.
IN THIS TOPIC:  NEWS (23) , EXPERT TECHNICAL ADVICE (25) , REFERENCE & LEARNING (5) , DOWNLOADS (5)

  NEWS: 1 - 3 of 23
Building a business case for a CRM upgrade can ensure ROI
SearchCRM.com | 07 Apr 2009
ARTICLE - Most businesses are hip to the idea that deploying CRM demands a carefully planned business case, but organizations can benefit from building a case for a CRM upgrade as well.
Oracle enhances Siebel CRM software, tinkers with gadgets
SearchCRM.com | 12 Nov 2008
ARTICLE - Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.
Home Shopping Network gets ROI from a Siebel 8.0 upgrade
SearchCRM.com | 07 Oct 2008
ARTICLE - Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project.
VIEW ALL NEWS ON UPGRADING CRM SOFTWARE

  EXPERT TECHNICAL ADVICE: 1 - 3 of 25
UPGRADING CRM SOFTWARE EXPERTS
Ivan Kurtev
CRM Product Specialist
ASK A QUESTION
What are the SAP enhancement packages for SAP CRM?
29 Apr 2009
EXPERT ANSWER - Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers.
Six Microsoft accelerators for Dynamics CRM 4.0
06 Jan 2009
EXPERT ANSWER - In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM.
Integrating SAP CRM 3.0 and SAP ECC 6.0
06 Jan 2009
EXPERT ANSWER - Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.
VIEW ALL EXPERT TECHNICAL ADVICE ON UPGRADING CRM SOFTWARE

  REFERENCE & LEARNING: 1 - 3 of 5
Five best practices for working with CRM consultants
Amanda Malgeri, Assistant Editor | 10 Jun 2008
SPECIAL REPORT - We've outlined five best practices to help you form successful relationships with your CRM consultants and system integration partners
CRM upgrade guide
27 Sep 2007
ALL-IN-ONE GUIDES - Navigating a CRM upgrade can be intimidating. Learn best practices for CRM upgrades in this guide.
Basic best practices for a CRM upgrade
Christine Cignoli, Associate Editor | 27 Sep 2007
PODCAST - Learn about the best practices in a CRM system or software upgrade in this podcast.
VIEW ALL REFERENCE & LEARNING ON UPGRADING CRM SOFTWARE

  DOWNLOADS: 1 - 3 of 5
SAP CRM 2006s demonstration screencast
29 Jun 2007
CRM SOFTWARE DEMOS - The screencast provides a demo of SAP's 2006s CRM product.
Salesforce.com CRM demonstration screencast
29 Jun 2007
CRM SOFTWARE DEMOS - This screencast features a brief demo of Salesforce.com's CRM software.
Oracle Siebel On Demand CRM demonstration screencast
29 Jun 2007
CRM SOFTWARE DEMOS - This brief screencast provides a demonstration of Oracle's Siebel CRM On Demand software.
VIEW ALL DOWNLOADS ON UPGRADING CRM SOFTWARE

SEE ALSO - Topics Related to Upgrading CRM software: 
Web 2.0 and CRM, CRM strategy, CRM implementation, CRM ROI, CRM industry news



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