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Recommended Books Looking for a good book to curl up with? We've partnered with the best authors and publishers to offer you free chapters from the most current and informative CRM and Business Intelligence books in the industry. Browse our chapter download library and get educated on everything from improving customer loyalty to building a BI strategy.



IN THIS TOPIC:	EXPERT TECHNICAL ADVICE (14) , REFERENCE & LEARNING (2)


EXPERT TECHNICAL ADVICE: 1 - 3 of 14


	Download chapters from business intelligence books Submitted By: SearchCRM.com \| 27 Jul 2004 TIP - Choose from a variety of BI-specific titles.


	Download chapters from sales and marketing books Submitted By: SearchCRM.com \| 21 Jul 2004 TIP - Who Stole My Customer? offers unique and powerful insights into the world of acquiring and retaining customers.


	Download chapters from call center books Submitted By: SearchCRM.com \| 20 Jul 2004 TIP - This is a series of case studies that chronicles collected performance metrics before and after implementation of specific technology solutions for call centers.


	VIEW ALL EXPERT TECHNICAL ADVICE ON RECOMMENDED BOOKS


REFERENCE & LEARNING: 1 - 2 of 2


	Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Written by Thomas Wong; published by Wiley Publishing, Inc. \| 05 May 2005 CHAPTER DOWNLOAD - This sample chapter from Salesforce.com for Dummies shows how to create, print, export and organize reports to analyze data.


	Return on Customer: Chapter 1, Open Letter to Wall Street Written by Don Peppers & Martha Rogers; Reprinted with permission from Peppers & Rogers \| 28 Apr 2005 CHAPTER DOWNLOAD - "Return on Customer," by Peppers & Rogers, offers a new way of looking at customers that encourages customer loyalty, customer retention and ultimately higher and better profits.


	VIEW ALL REFERENCE & LEARNING ON RECOMMENDED BOOKS

SEE ALSO - Topics Related to Recommended Books:
Learning Guides, ROI on Siebel

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