Customer loyalty and retention

MUST READ Building customer loyalty: Four tips in four minutes TUTORIAL - In this collection of tips, you'll find information on building customer loyalty through technology. How to build customer loyalty LEARNING GUIDE - Use this guide to learn how to build customer loyalty and find tips on building a customer loyalty strategy. Customer loyalty case studies and industry-specific strategies LEARNING GUIDE - Use this section of the customer loyalty guide for tips from real-world customer loyalty programs. Customer loyalty through employee retention EXPERT ANSWER - How does employee loyalty impact customer loyalty? Our call center recently had a period of high customer service representative (CSR) turnover. Are there any statistics available about employee retention affecting customer ...

NEWS: 1 - 3 of 72

	Text analytics software, net promoter score helps JetBlue take off with customer service SearchCRM.com | 04 Jun 2009 ARTICLE - A flood of emails that followed the Valentine's Day ice storm of 2007 demonstrated the need for -- and the power of -- text analytics software for JetBlue.

	Leveraging customer loyalty in a down economy SearchCRM.com | 02 Apr 2009 ARTICLE - There's nothing like a recession to make customer loyalty a priority. Companies that collect feedback, leverage social media and segment their customers can emerge stronger.

	Should marketing or customer service manage your social networking efforts? SearchCRM.com | 05 Mar 2009 ARTICLE - The emergence of Web 2.0 and social networks has left many wondering who should take responsibility for the new channel.

	VIEW ALL NEWS ON CUSTOMER LOYALTY AND RETENTION

EXPERT TECHNICAL ADVICE: 1 - 3 of 129

CUSTOMER LOYALTY AND RETENTION EXPERTS
			Michael Lowenstein Vice President and Senior Consultant, Customer Loyalty Management ASK A QUESTION		Don Peppers and Martha Rogers Founding Partners ASK A QUESTION

	Tracking the online customer experience after a website redesign 02 Jul 2009 EXPERT ANSWER - Learn customer experience metrics, including how to track and measure the impact a website redesign may have on the online customer experience, in this expert tip.

	Performance measurement analyst role and responsibilities 02 Jul 2009 EXPERT ANSWER - Learn about the role of the performance measurement analyst and their responsibilities, including establishing the right metrics to measure the customer experience, in this expert tip.

	Managing customer conversations in the call center 02 Jul 2009 EXPERT ANSWER - Get tips for managing customer conversations in the call center and find out how call center agents can deal with chatty or emotional customers.

	VIEW ALL EXPERT TECHNICAL ADVICE ON CUSTOMER LOYALTY AND RETENTION

REFERENCE & LEARNING: 1 - 3 of 36

	Tips for customer service and sales to build customer trust SearchCRM.com | 23 Jun 2009 PODCAST - Get tips to improve customer interaction and build customer trust in this podcast. Learn how to measure the effectiveness of customer service initiatives.

	Secrets to success in using technology to optimize your online customer experience SearchCRM.com | 31 Mar 2009 PODCAST - Get tips for optimizing the online customer experience through technology in this podcast with expert Martha Rogers. Learn how to deploy online self-service technology effectively.

	How to improve the customer experience in 10 steps Amanda Malgeri, Assistant Editor | 01 Mar 2009 SPECIAL REPORT - Learn how to improve the customer experience with these ten customer experience initiatives any company can implement immediately.

	VIEW ALL REFERENCE & LEARNING ON CUSTOMER LOYALTY AND RETENTION

WHITE PAPERS

	Must Read: New Issue of Intel Premier IT Magazine Published by: Intel Corporation | 30 Jun 2009 EZINE - A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.

	Customer case studies using HP Business Availability Center Published by: Hewlett-Packard Company | 26 Jun 2009 WHITE PAPER - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

	Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction Published by: Hewlett-Packard Company | 26 Jun 2009 WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.

	VIEW ALL WHITE PAPERS IN THIS TOPIC

DOWNLOADS: 1 - 3 of 14

	Using Web 2.0 technology to build customer loyalty Published by: SearchCRM.com | 10 Jun 2009 PODCAST - Don Peppers talks about Web 2.0 technology must-haves, how to use social networks to improve customer satisfaction and how customer loyalty has changed in a Web 2.0 world.

	Relationship marketing and customer equity with Don Peppers Published by: SearchCRM.com | 28 Apr 2009 PODCAST - Find out how relationship marketing and customer equity are linked in this podcast. Learn the difference between relationship marketing and transactional marketing.

	Understanding customer trust and its impact on the customer experience Published by: SearchCRM.com | 25 Feb 2009 PODCAST - Get help understanding customer trust and its impact on the customer experience in this podcast. Learn how to improve the customer experience by building customer trust.

	VIEW ALL DOWNLOADS ON CUSTOMER LOYALTY AND RETENTION

DEFINITIONS: 1 - 3 of 13

	loyalty punch card 23 Apr 2009 WORD - A loyalty punch card is a token that lets a customer earn free merchandise or discounts after a certain number of purchases. A loyalty punch card (which can be paper or electronic) is a relatively low-cost marketing tool ...

	loyalty card program 23 Apr 2009 WORD - A loyalty card program is an incentive plan that allows a retail business to gather data about its customers. Customers are offered product discounts, coupons, points toward merchandise or some other reward in exchange for ...

	transactional marketing 15 Apr 2009 WORD - What is transactional marketing? Transactional marketing is a business strategy that focuses on single, "point of sale" transactions. The emphasis is on maximizing the efficiency and volume of individual sales rather than ...

	VIEW ALL DEFINITIONS ON CUSTOMER LOYALTY AND RETENTION

	SEE ALSO - Topics Related to Customer loyalty and retention:  Marketing campaign management, Marketing management and strategy, Marketing automation technology, Email marketing strategy, Internet marketing strategy