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CRM analytics and business intelligence
Use the CRM analytics and business intelligence resources to design a CRM and BI analytics strategy in your organization. Find information on new CRM analytics and reporting tools from CRM vendors like Oracle and Microsoft. Learn how to use customer data effectively and how to take advantage of analytics on a tight budget. Discover how forward-thinking organizations are using BI and analytics for decision making and customer intelligence. Learn how predictive analytics are the first step in toward customer centricity.
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Gartner: Evaluating Web analytics faces new challenges
SearchCRM.com | 09 Sep 2008
ARTICLE - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered advice and best practices at its CRM summit.
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| EXPERT TECHNICAL ADVICE: 1 - 3 of 7 |
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Call center analytics on a tight budget
Expert: Lori Bocklund | 22 Oct 2003
EXPERT ANSWER - Looking for a simple call center analytics solution to target prospects on a tight budget? Lori Bocklund provides some analytics advice in this expert tip.
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| REFERENCE & LEARNING: 1 - 3 of 3 |
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The top 10 CRM analytics buzzwords
Amanda Malgeri, Assistant Editor | 01 Feb 2009
TOP BUZZWORDS - Get the top CRM analytics terms and definitions and learn how analyzing customer interactions can help improve the customer experience and marketing efforts. |
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Crash course: CRM Analytics
22 Apr 2004
FEATURED TOPIC - Fact: Analytics, when applied correctly, can pave the road to profitability. Learn about market growth predictions and new vendor offerings. |
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CRM Analytics
08 Dec 2002
FEATURED TOPIC - By detecting trends, habits, and other behavioral patterns entrenched in customer data, analytical CRM can help companies make better business decisions. |
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Enterprise Transparency: The Process Performance Lifecycle
Published by: IDS Scheer | 23 Jun 2009
PRESENTATION - This presentation makes the case for the importance of business process performance as an indicator of overall business performance and provides an in-depth look at the ARIS solution for process intelligence and performance management.
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How the Fastest Growing Companies Use Business Intelligence
Published by: Information Builders | 22 Jun 2009
WHITE PAPER - This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.
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All Information, All People, One Platform: What's New In SAP® BusinessObjects™ XI 3.1
Published by: SAP BusinessObjects | 19 Jun 2009
PRODUCT LITERATURE - BusinessObjects XI 3.1 solutions provide a full spectrum of BI functionality--from reporting, query and analysis, and dashboards and visualization, to intuitive discovery and advanced predictive analytics capabilities--as well as data quality and extract, transform, and load functionality.
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key performance indicator
10 Aug 2006
WORD - A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, ...
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cost per call
10 Aug 2006
WORD - Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time.
As SearchCRM.com's call center expert Lori Bocklund explains, cost per call ...
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cost center
10 Aug 2006
WORD - A cost center is part of an organization that does not produce direct profit and adds to the cost of running a company. Examples of cost centers include research and development departments, marketing departments, help desks ...
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