CRM analytics

NEWS: 1 - 3 of 38

	Speech analytics software: Top 10 headlines Amanda Malgeri, Assistant Editor | 06 May 2008 SPECIAL REPORT - We've gathered the top headlines on speech analytics to help you decide if the technology makes sense for your organization.

	Customer surveying and feedback: Top 10 headlines Amanda Malgeri, Assistant Editor | 04 Apr 2008 SPECIAL REPORT - We've gathered these headlines on customer surveying and feedback to help you solicit your customer's opinions.

	Text analytics the key to customer service for hospitality firm SearchCRM.com | 25 Mar 2008 ARTICLE - Gaylord Entertainment is using on-demand text analytics to filter customer feedback and improve its business processes and customer service.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 4

	Addressing technology reporting and performance problems in non-profit organization Expert: William McKnight | 14 Dec 2004 EXPERT ANSWER - I am Director of CRM Business Applications for a non-profit organization. We have implemented at our organization Siebel and Business Objects (for reporting). We are currently challenged with reporting in a couple of ways. ...

	How to boost online effectiveness with Web analytics Submitted By: SearchCRM.com | 30 Jul 2004 TIP - Leading Web analytics expert and author Jim Sterne reveals tips for measuring and improving Web site performance.

	Call center analytics on a tight budget Expert: Lori Bocklund | 22 Oct 2003 EXPERT ANSWER - Looking for a simple call center analytics solution to target prospects on a tight budget? Lori Bocklund provides some analytics advice in this expert tip.

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REFERENCE & LEARNING: 1 - 3 of 3

	Data Quality Learning Guide SearchDataManagement.com | 07 Apr 2006 LEARNING GUIDE - Here you'll find articles, white papers, advice and resources to help you better manage and leverage your company's data. From an introduction to data quality-related terms to understanding the innovations in tools and ...

	Business Intelligence Learning Guide SearchDataManagement Editorial Staff | 08 Jun 2006 LEARNING GUIDE - This guide introduces business leaders to the fundamentals of business intelligence. It provides a "quick start" through articles, case studies, white papers and expert advice.

	Crash course: CRM Analytics 22 Apr 2004 FEATURED TOPIC - Fact: Analytics, when applied correctly, can pave the road to profitability. Learn about market growth predictions and new vendor offerings.

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WHITE PAPERS

	Speed Decision-Making by Automating Analytics and Capturing Best Practices Published by: TIBCO Spotfire Division | 10 Sep 2007 WHITE PAPER - Analytics best practices will help you make better business decisions. Learn how you can view data from every angle with filters, visualization and capture analysis workflow.

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DEFINITIONS: 1 - 3 of 18

	key performance indicator 10 Aug 2006 WORD - A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, ...

	cost per call 10 Aug 2006 WORD - Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time. As SearchCRM.com's call center expert Lori Bocklund explains, cost per call ...

	cost center 10 Aug 2006 WORD - A cost center is part of an organization that does not produce direct profit and adds to the cost of running a company. Examples of cost centers include research and development departments, marketing departments, help desks ...

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	SEE ALSO - Topics Related to CRM analytics:  Data governance, Customer privacy and CRM, Customer data integration (CDI), Data quality management