Data quality management in CRM

MUST READ ON DEMAND Data Quality 101: What Everyone Needs to Know WEBCAST - Leading data quality expert Thomas C. Redman, the Data Doc, summarizes what everyone needs to know about managing and improving data quality. Data quality market evolves as interest ramps up ARTICLE - The data quality market has seen some consolidation in recent years and, as bad data continues to haunt the enterprise, that should continue.

NEWS: 1 - 3 of 29

	Peachtree Data uses SAP BOBJ Data Services to clean up mailing lists SearchDataManagement.com | 01 Jul 2009 ARTICLE - For the last 14 months, Peachtree Data has been using SAP BOBJ Data Services, a data quality and data integration suite, to clean up its clients' customer mailing lists.

	Jigsaw offers corporate data free of charge, partners with SaaS CRM SearchCRM.com | 04 Jun 2008 ARTICLE - Seeking to take on Hoovers, the user-generated contact database Jigsaw is offering corporate data free of charge and partnering with on-demand CRM vendors.

	Customer data crucial to consolidating CRM SearchCRM.com | 15 Aug 2007 ARTICLE - Mergers and acquisitions can result in a tangle of CRM systems and customer information. One consulting firm relied on its partner and careful change management to get through.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 11

DATA QUALITY MANAGEMENT IN CRM EXPERTS
			Jill Dyché Partner and co-founder ASK A QUESTION

	Customer database management tips for the customer-centric company 25 Mar 2009 EXPERT ANSWER - Find out what steps to take before establishing customer database management tactics in this expert tip. Learn how to uncover customer needs and wants.

	Data quality management: Handling violations, part 2 Submitted By: William McKnight, Contributor | 09 May 2002 TIP - A typical data quality error involves columns that should only contain data if certain data values are present elsewhere.

	Data quality management: Handling violations, part 2 09 May 2002 TIP - A typical data quality error involves columns that should only contain data if certain data values are present elsewhere.

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REFERENCE & LEARNING: 1 - 3 of 4

	Who says tech people can't be wordsmiths? SearchCRM.com editorial staff | 02 Dec 2005 IT SNIGLETS - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.

	Data Quality Quiz SearchCRM.com | 08 Jul 2004 QUIZ - Think you know everything there is to know about data quality? Test your knowledge with ten data quality questions from SearchCRM.com.

	Bad data is bad for business 11 Jun 2004 FEATURED TOPIC - Gartner says 25% of critical data within Fortune 1000 companies will be inaccurate through 2007. What's the solution? Learn more in this week's featured topic.

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WHITE PAPERS

	A Technical Review of Caching Technologies Published by: Blue Coat | 29 Jun 2009 WHITE PAPER - The goal of this white paper is to discuss the role of caching, describe in detail how object caching and byte caching works, and show how these caching technologies work together to deliver true performance differentiation.

The State of Data: Harnessing Core Data Issues to Improve Organizational Efficiency, Profitability and Competitive Advantage Published by: SAS Institute Inc. | 25 Jun 2009 WHITE PAPER - This Tech Briefing presents a series of insightful, timely articles that strike at the heart of data quality and data integration challenges. Included here is a close look at harnessing the exploding volumes of unstructured and semistructured data, which so many companies are struggling to tame and leverage for true business value.

	Data Best Practices for Spend Analysis Published by: DataFlux Corporation | 18 Jun 2009 WHITE PAPER - Corporate sourcing and procurement organizations should always look for opportunities to introduce efficiencies, reduce costs, as well as negotiate desirable terms with vendors and suppliers. In this paper, we look at the business drivers and organizational objectives of a spend analysis program.

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BEST WEB LINKS: 1 - 1 of 1

	Customer data integration and data quality SearchCRM.com | 25 Aug 2008 RESOURCE CENTER - Browse our collection of customer data integration and data quality news, tips and other resources to help you capture, manage and analyze customer data in your organization.

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DEFINITIONS: 1 - 3 of 3

	dirty data 21 Sep 2004 WORD - In a data warehouse, dirty data is a database record that contains errors. Dirty data can be caused by a number of factors including duplicate records, incomplete or outdated data, and the improper parsing of record fields ...

	trouble ticket 01 Oct 2003 WORD - A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a ...

	cooked data 04 Feb 2003 WORD - Cooked data is raw data after it has been processed - that is, extracted, organized, and perhaps analyzed and presented - for further use.

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	SEE ALSO - Topics Related to Data quality management in CRM:  Customer privacy and data security, Customer data integration and CRM, Data governance, CRM analytics and business intelligence