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CRM implementation
The CRM implementation topic section offers comprehensive resources for those preparing for CRM deployment or those in the process of implementing CRM. If you're preparing for an implementation, learn the advantages and disadvantages of CRM technology options and read valuable expert advice to help you formulate a CRM implementation plan, including performing a systems audit. Learn best practices for integration between CRM and ERP or CRM integration for legacy systems. Read news and advice for vertical-specific implementations and hybrid implementations utilizing both on-demand and on-premise CRM. If you're currently implementing CRM technology or you already have, read news, white papers and case studies of successful CRM application implementations and how to get the most from CRM.
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Open Source CRM Learning Guide
LEARNING GUIDE - Learn about open source CRM software in a logical and user-friendly fashion with the fundamentals in this guide. This guide answers questions like: What is open source CRM software? What are the advantages and disadvantages ...
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The latest in CRM technology
FEATURED TOPIC - SearchCRM.com has made it easy for you to stay on top of the latest and greatest CRM technology with this collection of articles.
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Integrating CRM packages
EXPERT ANSWER - We are implementing Siebel horizontal as our CRM solution, but we are concerned about the limits of a CRM solution vs. the legacy applications? We would like to have the CRM solution only on the front end, but does that mean ...
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Using ACT!, looking for a new solution
EXPERT ANSWER - I work for a midsize company -- around 350 employees and $400 million annual revenue. We currently use ACT! but would like to replace it with a new solution. We are looking at Goldmine, ACCPAC and Microsoft CRM. Here are our ...
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CRM continues to disappoint
SearchCRM.com | 29 Jan 2008
ARTICLE - Business and IT professionals are unhappy with their CRM deployments, particularly marketing, analytics and customer service, according to a new report.
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Some CRM users happy to wait for Fusion
SearchCRM.com | 03 Dec 2007
ARTICLE - Some Oracle CRM users are content to wait for Oracle's Fusion timeline, but they should still monitor the long-term roadmap, according to Forrester analyst Bill Band.
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| EXPERT TECHNICAL ADVICE: 1 - 3 of 68 |
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| REFERENCE & LEARNING: 1 - 3 of 24 |
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CRM ROI quiz
SearchCRM.com | 28 Jan 2008
QUIZ - There's still a lot to learn about ROI for CRM. Take this quiz to test your knowledge of ROI and read expert advice on how to get ROI from your CRM projects. |
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The CRM Value Proposition
Published by: Touchtone Corporation | 16 May 2008
WHITE PAPER - A CRM can reduce costs by automating some tasks currently performed manually, accelerating cash flows and eliminating some unproductive sales activity.
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The New Information Agenda: Do You Have One?
Published by: IBM | 14 May 2008
WHITE PAPER - This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.
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Salesforce.com™ CRM Integration into the Contact Center
Published by: AMC Technology | 09 May 2008
WHITE PAPER - This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...
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skill-based routing
07 Jun 2007
WORD - Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.
By closely matching an incoming ...
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service assurance
13 Sep 2006
WORD - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an ...
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collaborative CRM
30 Nov 2003
WORD - Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions ...
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