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CRM implementation
The CRM implementation topic section offers comprehensive resources for those preparing for CRM deployment or those in the process of implementing CRM. If you're preparing for an implementation, learn the advantages and disadvantages of CRM technology options and read valuable expert advice to help you formulate a CRM implementation plan, including performing a systems audit. Learn best practices for integration between CRM and ERP or CRM integration for legacy systems. Read news and advice for vertical-specific implementations and hybrid implementations utilizing both on-demand and on-premise CRM. If you're currently implementing CRM technology or you already have, read news, white papers and case studies of successful CRM application implementations and how to get the most from CRM.
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Open source CRM tutorial
LEARNING GUIDE - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.
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The latest in CRM technology
FEATURED TOPIC - SearchCRM.com has made it easy for you to stay on top of the latest and greatest CRM technology with this collection of articles.
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Integrating CRM packages
EXPERT ANSWER - We are implementing Siebel horizontal as our CRM solution, but we are concerned about the limits of a CRM solution vs. the legacy applications? We would like to have the CRM solution only on the front end, but does that mean ...
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Using ACT!, looking for a new solution
EXPERT ANSWER - I work for a midsize company -- around 350 employees and $400 million annual revenue. We currently use ACT! but would like to replace it with a new solution. We are looking at Goldmine, ACCPAC and Microsoft CRM. Here are our ...
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Running CRM on virtual servers becoming a reality
SearchCRM.com | 30 Jun 2009
ARTICLE - While CRM may not be the first application one would consider for a server virtualization project, it's starting to see some use and in some cases is creating demand.
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| EXPERT TECHNICAL ADVICE: 1 - 3 of 90 |
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The pros and cons of developing CRM in-house
06 Jan 2009
EXPERT ANSWER - Discover the pros and cons of developing CRM in-house in this expert tip. Learn which type of company would benefit from a CRM system developed in-house.
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SearchCRM.com at Microsoft Convergence 2009
SearchCRM.com | 16 Mar 2009
VIDEO - Microsoft held its annual Convergence conference last week and SearchCRM.com was there, asking attendees about their CRM plans for 2009.
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CRM is not dead
SearchCRM.com | 16 Sep 2008
VIDEO - In this video from the Gartner CRM Summit, Scott Nelson, an analyst with Gartner, explains CRM's past and its promise for the future.
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| REFERENCE & LEARNING: 1 - 3 of 33 |
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Developing a CRM implementation schedule
By: David Taber | 16 Jun 2009
CHAPTER DOWNLOAD - Get tips for developing a CRM implementation schedule and setting executive expectations for your CRM or SFA project in this chapter excerpt. |
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Creating a Salesforce.com CRM business case
By: David Taber | 16 Jun 2009
CHAPTER DOWNLOAD - Learn about the three main cost areas: procurement, implementation, and ongoing user expenses and get tips for managing these expenses. |
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Managing CRM project requirements
By: David Taber | 16 Jun 2009
CHAPTER DOWNLOAD - Get tips for organizing project documents and prioritizing requirements when taking on a Salesforce.com SFA or CRM project in this chapter excerpt. |
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Must Read: New Issue of Intel Premier IT Magazine
Published by: Intel Corporation | 30 Jun 2009
EZINE - A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
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Customer case studies using HP Business Availability Center
Published by: Hewlett-Packard Company | 26 Jun 2009
WHITE PAPER - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
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skill-based routing
07 Jun 2007
WORD - Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.
By closely matching an incoming ...
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service assurance
13 Sep 2006
WORD - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an ...
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collaborative CRM
30 Nov 2003
WORD - Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions ...
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