CRM ROI

NEWS: 1 - 3 of 17

	A CRM business case can ensure success post-implementation SearchCRM.com | 05 Oct 2007 ARTICLE - Businesses that take the time to build a business case and carefully measure ROI have better success with their CRM projects, according to Gartner.

	Was Sprint's decision a good CRM move? SearchCRM.com | 12 Jul 2007 ARTICLE - Sprint's decision to cut loose 1,000 subscribers who made frequent calls to customer service has been met with scorn from consumers but praise from some CRM experts.

	CRM success relies on managing a project post-implementation SearchCRM.com | 03 Jan 2007 ARTICLE - CRM managers need to monitor and steer a CRM project after the implementation to ensure success, according to Gartner.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 33

CRM ROI EXPERTS
			Tom Pisello CEO/President ASK A QUESTION		Paul Greenberg President ASK A QUESTION

	Calculating risks and measuring return on CRM software with IRR and NPV 06 Nov 2007 EXPERT ANSWER - Read Tom Pisello's advice on calculating risks and measuring return on CRM, including advice on IRR and NPV in this tip.

	Measuring ROI for a CRM upgrade 06 Nov 2007 EXPERT ANSWER - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.

	What's the difference between NPV and IRR? 06 Nov 2007 EXPERT ANSWER - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project.

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REFERENCE & LEARNING: 1 - 3 of 6

	CRM ROI quiz SearchCRM.com | 28 Jan 2008 QUIZ - There's still a lot to learn about ROI for CRM. Take this quiz to test your knowledge of ROI and read expert advice on how to get ROI from your CRM projects.

	Creating a CRM vision: Tips to optimize CRM performance Written by: Stanley A. Brown and Moosha Gulycz | 07 Jun 2007 CHAPTER DOWNLOAD - This chapter offers advice on creating a strong, company-wide CRM vision to ensure CRM success and increased ROI.

	CRM failures: A review of problems and horror stories 07 May 2007 CHAPTER DOWNLOAD - This chapter download on CRM failure offers stories of CRM implementations gone wrong.

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BEST WEB LINKS: 1 - 1 of 1

	L3 Communications achieves superior customer service with Amdocs ClarifyCRM and Antenna Software Antenna Software | 30 Oct 2003 BEST WEB LINK - L3 Communications Security & Detection Systems provides security technology and equipment to several of the world's airports along with other private and public facilities. In an effort to better their customer response and ...

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DEFINITIONS: 1 - 1 of 1

	cost center 10 Aug 2006 WORD - A cost center is part of an organization that does not produce direct profit and adds to the cost of running a company. Examples of cost centers include research and development departments, marketing departments, help desks ...

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	SEE ALSO - Topics Related to CRM ROI:  CRM implementation, Software upgrades, CRM strategy, CRM industry news