CRM ROI

NEWS: 1 - 3 of 20

	Forrester offers ways to mine more value from CRM implementations SearchCRM.com | 21 May 2009 ARTICLE - Companies looking to get more value from their existing CRM implementation without spending more should focus on user training and hidden functionality, according to Forrester.

	Is it worthwhile to consolidate applications on one vendor's stack? SearchCRM.com | 24 Mar 2009 ARTICLE - The "one throat to choke" versus "vendor lock-in" debate is getting more attention as the recession offers an opportunity for significant software deals.

	Home Shopping Network gets ROI from a Siebel 8.0 upgrade SearchCRM.com | 07 Oct 2008 ARTICLE - Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 35

CRM ROI EXPERTS
			Tom Pisello CEO/President ASK A QUESTION		Paul Greenberg President ASK A QUESTION

	Calculating risks and measuring return on CRM software with IRR and NPV 06 Nov 2007 EXPERT ANSWER - Read Tom Pisello's advice on calculating risks and measuring return on CRM, including advice on IRR and NPV in this tip.

	Measuring ROI for a CRM upgrade 06 Nov 2007 EXPERT ANSWER - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.

	What's the difference between NPV and IRR? 06 Nov 2007 EXPERT ANSWER - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project.

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REFERENCE & LEARNING: 1 - 3 of 10

	CRM ROI quiz SearchCRM.com | 28 Jan 2008 QUIZ - There's still a lot to learn about ROI for CRM. Take this quiz to test your knowledge of ROI and read expert advice on how to get ROI from your CRM projects.

	Creating a CRM vision: Tips to optimize CRM performance Written by: Stanley A. Brown and Moosha Gulycz | 07 Jun 2007 CHAPTER DOWNLOAD - This chapter offers advice on creating a strong, company-wide CRM vision to ensure CRM success and increased ROI.

	CRM failures: A review of problems and horror stories 07 May 2007 CHAPTER DOWNLOAD - This chapter download on CRM failure offers stories of CRM implementations gone wrong.

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DEFINITIONS: 1 - 1 of 1

	cost center 10 Aug 2006 WORD - A cost center is part of an organization that does not produce direct profit and adds to the cost of running a company. Examples of cost centers include research and development departments, marketing departments, help desks ...

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	SEE ALSO - Topics Related to CRM ROI:  Web 2.0 and CRM, CRM strategy, CRM implementation, Upgrading CRM software, CRM industry news