Customer privacy and CRM

NEWS: 1 - 3 of 18

	Call centers grappling with data security SearchCRM.com | 11 Oct 2006 ARTICLE - Call center security issues are seeing plenty of headlines lately thanks to HP and outsourcing scandals in the U.K. Meanwhile, work-at-home agents are adding a new wrinkle.

	Marketers see data breach danger, remain unprepared SearchCRM.com | 21 Sep 2006 ARTICLE - A recent study finds marketers are aware that data breaches can harm their brand, but few have a plan of action in place. Companies need to be direct in dealing with the problem.

	Data breaches tough to stop SearchSecurity.com | 31 Aug 2006 ARTICLE - IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.

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EXPERT TECHNICAL ADVICE: 1 - 2 of 2

	What's the best method for customer data entry in Microsoft CRM? 14 May 2007 EXPERT ANSWER - According to Richard Smith, the best way to capture customer data depends upon the nature of the data that you are trying to capture and how you intend to use it. Read his advice for Excel and Dynamics here.

	Data breach notification must demonstrate commitment to customer service 22 Mar 2007 EXPERT ANSWER - Plan for a data breach and you'll be prepared when you need to notify customers. Lior Arussy advises that you focus on four things when reacting to a breach: speed of response, assuming responsibility, proactive guidance, and ...

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REFERENCE & LEARNING: 1 - 2 of 2

	Who says tech people can't be wordsmiths? SearchCRM.com editorial staff | 02 Dec 2005 IT SNIGLETS - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.

	A primer on customer privacy 12 Mar 2004 FEATURED TOPIC - As your company's marketing efforts become more personalized, you'll need to implement a straightforward privacy policy. Get some background info on this important issue.

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DEFINITIONS: 1 - 3 of 8

	COPPA 29 Jun 2007 WORD - The Children's Online Privacy Protection Act (COPPA) is a law created to protect the privacy of children under 13. The Act was passed by the U.S. Congress in 1998 and took effect in April 2000. COPPA is managed by the Federal ...

	database of record 16 Sep 2006 WORD - A database of record (DBOR) is a repository for centralized storage of information about objects or people. This type of database is commonly maintained by businesses to store information about subscribers, clients or ...

	do not call list 01 Dec 2003 WORD - The "do not call" list is a registry of phone numbers in the United States that telemarketers are prohibited from calling in most circumstances. The list is maintained by the National Do Not Call Registry of the Federal Trade ...

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	SEE ALSO - Topics Related to Customer privacy and CRM:  Data governance, CRM analytics, Customer data integration (CDI), Data quality management