Call center VoIP software

NEWS: 1 - 3 of 45

	Contact centers turn to unified communications with IP technology SearchCRM.com | 09 Jul 2009 ARTICLE - Eastman Chemical, a longtime SAP customer, turned to its enterprise application provider to build out its unified communications technology in the contact center.

	Extending the call center through unified communications demands a comprehensive strategy SearchCRM.com | 24 Feb 2009 ARTICLE - Unified communications bring a wealth of advantages to the call center but also tremendous challenges in managing agents and the organization as a whole.

	Understanding Session Initiation Protocol in today's call centers SearchCRM.com | 11.17.2008 OPINION - Session Initiation Protocol (SIP) is being used effectively in some call centers, but if your call center is using products from multiple vendors, you may not be able to take advantage of the benefits. Get tip for ...

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EXPERT TECHNICAL ADVICE: 1 - 3 of 9

	Who is ultimately responsible for call center quality assurance? 03 Apr 2007 EXPERT ANSWER - Read Donna Fluss's advice on call center quality assurance, including how to implement a quality monitoring program and who should run it.

	Calculating ROI for VoIP in the call center 19 Jan 2007 EXPERT ANSWER - Learn how to calculate ROI for VoIP in the call center in this expert tip from CRM ROI expert Tom Pisello.

	Remote call center agents can offer cost savings and other benefits 04 Aug 2006 EXPERT ANSWER - Learn call center strategy from Donna Fluss in this expert tip, including the benefits of remote agents for the call center.

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REFERENCE & LEARNING: 1 - 3 of 14

	The VoIP call center technology quiz SearchCRM.com | 29 Apr 2009 QUIZ - Test your knowledge of VoIP concepts, the VoIP call center market, VoIP benefits and VoIP call center software with our VoIP call center technology quiz.

	SIP in the call center: Top 10 buzzwords Amanda Malgeri, Assistant Editor | 03 Nov 2008 TOP BUZZWORDS - We've gathered these terms and definitions to help you better understand SIP in the call center.

	Understanding the virtual call center trend: Quiz SearchCRM.com | 30 Sep 2008 QUIZ - This quiz will get you up to speed on the virtual call center trend and the call center technologies associated with it.

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WHITE PAPERS

Multicasting, TAP and Data Aggregation for Telecom Published by: Gigamon | 06 Jul 2009 WHITE PAPER - SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring.

Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications - Sponsored by Avaya and IBM Published by: Avaya | 25 Jun 2009 WHITE PAPER - Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.

The High-Availability Business - How a Simpler Network Can Meet the Demands of Business-Critical Applications Published by: Ciena | 15 Jun 2009 WHITE PAPER - Emerging applications like VoIP, video, Web services, and data replication are placing unprecedented performance demands on enterprise Metropolitan and Wide Area Networks (MANs/WANs). How can enterprises meet these requirements and still keep networking costs under control? This paper fills in the details.

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DOWNLOADS: 1 - 1 of 1

	Evaluating VoIP for your call center Published by: SearchCRM.com | 04 May 2009 PODCASTS - Get help evaluating VoIP for your call center with this podcast. Find out about VoIP benefits and drawbacks, building a VoIP business case and using VoIP to connect remote agents.

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DEFINITIONS: 1 - 3 of 12

	off-peak 23 Jul 2007 WORD - Off-peak, in a call center context, describes a time period with fewer calls than are handled in a busy period. Generally, call center agents use off-peak hours for non-phone work, such as training and e-learning, catching up ...

	outbound call 23 Jul 2007 WORD - An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include include telemarketing, sales or fund-raising calls, as well as calls for ...

	outbound call center 23 Jul 2007 WORD - An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as ...

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	SEE ALSO - Topics Related to Call center VoIP software:  On-demand call center, Call center speech technology, Online customer service, Call center outsourcing and offshore call center outsourcing, Call center software, Call center manager, Call center agent