Data governance

NEWS: 1 - 3 of 7

	A true view of the customer requires data 'symbiosis' Peppers & Rogers Group, special to SearchCRM.com | 02 Jan 2007 ARTICLE - Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.

	Data breaches tough to stop SearchSecurity.com | 31 Aug 2006 ARTICLE - IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.

	Travelocity 'activates' customer data for BI Peppers & Rogers Group, special to SearchCRM.com | 06 Jul 2006 ARTICLE - Like many businesses today, the online travel resource is launching an active data warehouse for customers to bolster business intelligence and CRM.

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EXPERT TECHNICAL ADVICE: 1 - 2 of 2

	Using the customer database to provide good customer experiences 23 Aug 2007 EXPERT ANSWER - Expert Lior Arussy offers advice on how to use a company's customer database to provide positive customer experiences.

	Data breach notification must demonstrate commitment to customer service 22 Mar 2007 EXPERT ANSWER - Plan for a data breach and you'll be prepared when you need to notify customers. Lior Arussy advises that you focus on four things when reacting to a breach: speed of response, assuming responsibility, proactive guidance, and ...

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REFERENCE & LEARNING: 1 - 2 of 2

	Who says tech people can't be wordsmiths? SearchCRM.com editorial staff | 02 Dec 2005 IT SNIGLETS - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.

	Business Intelligence Learning Guide SearchDataManagement Editorial Staff | 08 Jun 2006 LEARNING GUIDE - This guide introduces business leaders to the fundamentals of business intelligence. It provides a "quick start" through articles, case studies, white papers and expert advice.

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DEFINITIONS: 1 - 3 of 12

	Hancock 07 Nov 2007 WORD - Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records. AT&T's software is used to discover what the company calls "communities of interest" -- social ...

	COPPA 29 Jun 2007 WORD - The Children's Online Privacy Protection Act (COPPA) is a law created to protect the privacy of children under 13. The Act was passed by the U.S. Congress in 1998 and took effect in April 2000. COPPA is managed by the Federal ...

	database of record 16 Sep 2006 WORD - A database of record (DBOR) is a repository for centralized storage of information about objects or people. This type of database is commonly maintained by businesses to store information about subscribers, clients or ...

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	SEE ALSO - Topics Related to Data governance:  CRM analytics, Customer privacy and CRM, Customer data integration (CDI), Data quality management