Evaluating SaaS and CRM on demand software

NEWS: 1 - 3 of 17

	Salesforce.com, customers hit with phishing attack SearchCRM.com | 06 Nov 2007 ARTICLE - The on-demand CRM vendor is warning customers to be vigilant about suspect emails after a phisher tricked an employee into revealing a password.

	Google and Salesforce.com reveal partnership SearchCRM.com | 05 Jun 2007 ARTICLE - The alliance between the two online stalwarts falls far short of a merger, but squarely targets small businesses.

	Mobile CRM and sales force: Top five headlines SearchCRM.com | 01 Jun 2007 ARTICLE - This collection of headlines on mobile CRM and sales force automation offers a quick look at the top news in mobile CRM.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 24

EVALUATING SAAS AND CRM ON DEMAND SOFTWARE EXPERTS
			Denis Pombriant Founder and managing principal ASK A QUESTION

	The advantages of Microsoft CRM Online: Support, flexibility and cost 21 May 2008 EXPERT ANSWER - In this expert tip, Richard Smith discusses the standout features in Microsoft CRM Online and explains how Microsoft is directly competing with Salesforce.com

	Oracle CRM On Demand: Improvements and Web 2.0 functionality 19 May 2008 EXPERT ANSWER - Learn about the new usability, productivity and social networking features in Oracle CRM On Demand.

	Microsoft CRM Online: How will it compete? 14 May 2008 EXPERT ANSWER - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market.

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REFERENCE & LEARNING: 1 - 3 of 18

	SaaS and On-Demand CRM Learning Guide SearchCRM.com | 26 Oct 2007 LEARNING GUIDE - This is your best resource for making an informed decision about the pros and cons of hosted, on-demand and Software as a Service (SaaS) CRM.

	SaaS and on-demand CRM: Building a business case Dan Merriman, contributor | 18 Oct 2006 BUILDING A BUSINESS CASE SERIES - This business case for Software as a Service (SaaS) and on demand CRM outlines what you need to know about SaaS or on demand CRM.

	10. Open source deployments SearchCRM.com | 04 Oct 2006 QUIZ - Learn the response to the tenth question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors.

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DOWNLOADS: 1 - 2 of 2

	Microsoft CRM demonstration screencast 19 Mar 2008 CRM SOFTWARE DEMOS - Bill Patterson, group product manager for Microsoft CRM, demonstrates Microsoft's new on-demand application, scheduled for release in the second quarter of 2008

	RightNow CRM demonstration screencast 27 Sep 2007 CRM SOFTWARE DEMOS - In this screencast, Sylvia Nolan, solutions consultant with RightNow Technologies, explains RightNow's self-service and customer service applications.

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DEFINITIONS: 1 - 2 of 2

	hosted CRM 30 Nov 2003 WORD - Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on ...

	Software as a Service 05 Mar 2006 WORD - Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. SaaS is becoming an ...

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	SEE ALSO - Topics Related to Evaluating SaaS and CRM on demand software:  SaaS market trends, SaaS and CRM on demand vendors, SaaS and CRM on demand implementation