 |
|
|
|
|
CRM ROI
Looking for honest answers on the ROI for CRM? Expert Tom Pisello is a veteran in the market and he can help you understand the impact of CRM technology as well as the ROI and total cost of ownership (TCO) of CRM.
|
|
 |
|
|
|
|
| EXPERT TECHNICAL ADVICE: 1 - 3 of 22 |
|
|
|
|
|
Measuring ROI for a CRM upgrade
06 Nov 2007
EXPERT ANSWER - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.
|
|
|
What's the difference between NPV and IRR?
06 Nov 2007
EXPERT ANSWER - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project.
|
|
|
|
SEE ALSO - Topics Related to CRM ROI:
Evaluating CRM software,
Customer loyalty,
Building trust with customer strategy,
Customer equity: Long-term and short-term,
Sales force automation (SFA),
Call center software and call center management,
Call center software and metrics,
Using SAP CRM,
SaaS CRM vs. CRM on premise implementations,
Using Microsoft CRM,
Using Oracle/Siebel/PeopleSoft CRM,
Customer experience management,
CRM software for SMB |
|
|
|
|
|
|
|
|
