VoIP special reports


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VoIP special reports Read this section if you're in the research stage of a VoIP project. Browse the latest headlines and industry reports concerning VoIP vendors and call centers.



IN THIS TOPIC:	NEWS (21)


NEWS: 1 - 3 of 21


	Call center centralization vs. decentralization analytic framework SearchCRM.com \| 10.08.2007 OPINION - Call center centralization can be cost-effective for centers of a certain size. In her latest column, Donna Fluss outlines a framework for call center managers who are considering call center consolidation.


	VoIP call center ROI: Top five headlines SearchCRM.com \| 04 Sep 2007 ARTICLE - This report offers a look at the VoIP call center landscape today and the considerations involved in measuring the ROI of VoIP call centers.


	Virtual call centers driving VoIP adoption SearchCRM.com \| 24 Jul 2007 ARTICLE - Organizations are driving down customer service costs by distributing agent workload across multiple locations, and VoIP is a key enabler, research shows.


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