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Using Microsoft CRM


Microsoft CRM is poised for significant growth in the upcoming years, and you may be wondering how it compares to other CRM vendors. Learn about evaluating Microsoft CRM and using Microsoft's CRM technology in your organization.
IN THIS TOPIC:  EXPERT TECHNICAL ADVICE (39)

  EXPERT TECHNICAL ADVICE: 1 - 3 of 39
USING MICROSOFT CRM EXPERTS
Richard Smith
Vice President, CRM Practice Director
ASK A QUESTION
The advantages of Microsoft CRM Online: Support, flexibility and cost
21 May 2008
EXPERT ANSWER - In this expert tip, Richard Smith discusses the standout features in Microsoft CRM Online and explains how Microsoft is directly competing with Salesforce.com
Converting and linking leads in Microsoft Dynamics CRM
26 Mar 2008
EXPERT ANSWER - Expert Richard Smith explains the process of converting and linking leads in Microsoft Dynamics CRM.
Should we upgrade to Microsoft CRM 4.0?
26 Mar 2008
EXPERT ANSWER - Is Microsoft CRM 4.0 worth upgrading? Find out in this expert response from Richard Smith.
VIEW ALL EXPERT TECHNICAL ADVICE ON USING MICROSOFT CRM

SEE ALSO - Topics Related to Using Microsoft CRM: 
Evaluating CRM software, Customer loyalty, Building trust with customer strategy, Customer equity: Long-term and short-term, Sales force automation (SFA), Call center software and call center management, CRM ROI, Call center software and metrics, Using SAP CRM, SaaS CRM vs. CRM on premise implementations, Using Oracle/Siebel/PeopleSoft CRM, Customer experience management, CRM software for SMB


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