Improving performance through technology

NEWS: 1 - 3 of 8

	Social networks forcing customer service change SearchCRM.com | 24 Oct 2006 ARTICLE - At OpenWorld, Oracle executives and Gartner analysts discussed the impact social networking and new media are having on the service industry and how contact centers must adapt.

	Contact optimization confusing marketers SearchCRM.com | 05 Oct 2006 ARTICLE - There's plenty of buzz in marketing about anything that might improve efficiencies or manage customer contact fatigue, but contact optimization isn't the answer for everyone.

	SAP adds marketing features to CRM on-demand SearchSAP.com | 11 May 2006 ARTICLE - The second release of SAP's CRM on-demand software will be launched at the SAP Sapphire user conference next week in Orlando, Fla.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 4

	Entering marketing campaign data automatically in SAP CRM 4.0 05 Nov 2006 EXPERT ANSWER - Learn marketing campaign tips for SAP CRM, including how to enter leads and activity data automatically in this expert tip from Srini Katta.

	Lead generation in Microsoft CRM 30 Oct 2006 EXPERT ANSWER - Looking for advice on lead generation in Microsoft CRM? Read advice including information on how to convert a email to a sales lead in this tip from Richard Smith, a Microsoft CRM expert.

	Using Quick Campaigns effectively for Microsoft Dynamics CRM 3.0 21 Aug 2006 EXPERT ANSWER - Richard Smith, SearchCRM.com's Microsoft CRM expert, explains how to use Quick Campaigns, a new functionality for Microsoft Dynamics CRM 3.0, in this expert tip.

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	SEE ALSO - Topics Related to Improving performance through technology:  Regulatory compliance, Before you get started, Preparing your marketing plan, Books on marketing, Marketing tips for the established business