Trend: VoIP call center news, help and research


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Trend: VoIP call center Today it's clear that IP can vastly reduce operating expenses, simplify management overhead, provide geographic flexibility and improve quality, particularly for multi-site contact center operations, says Donna Fluss in this Call center trends column. Learn the benefits that IP technology can offer and why it might be the right choice for your call center in this column.



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	ROI for IP contact centers SearchCRM.com \| 09.04.2007 OPINION - When utilized effectively in the contact center, IP can deliver payback in 12 months or less, says Donna Fluss. In her latest column, learn how Delta Air Lines achieved $16 million in annual telecommunications savings with IP ...


	The IP contact center: Why the time is right SearchCRM.com \| 12.05.2006 OPINION - Today it's clear that IP can vastly reduce operating expenses, simplify management overhead, provide geographic flexibility and improve quality, particularly for multi-site contact center operations, says Donna Fluss in her ...


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