This section of SearchCRM.com's bookshelf includes excerpts from call center and customer service books. You'll find advice from expert authors to help you manage your call center and provide better customer service.
Office poker games to break the ice in the call center
Written by: Brian Cole Miller | 11 Jun 2008 CHAPTER DOWNLOAD - This chapter excerpt gives step-by-step instructions for starting an interactive game of office poker with your call center staff.
Cell phone activities for call center teams
Written by: Brian Cole Miller | 11 Jun 2008 CHAPTER DOWNLOAD - This chapter outlines a few cell phone activities call center managers can use to introduce new employees to the call center team and break the ice in the office.
Team building games for call center employees
Written by: Brian Cole Miller | 11 Jun 2008 CHAPTER DOWNLOAD - This chapter includes three team building games for call center employees. These activities can be used to encourage team building in call centers and motivate call center staff.
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