Hosted call center

NEWS: 1 - 3 of 15

	IP-based system key for growing call center SearchCRM.com | 10 Apr 2008 ARTICLE - The need for customization and a rapidly expanding at-home agent network led one infomercial company to select an IP-based call center system.

	Virtual call center helps Fetch keep tails wagging SearchCRM.com | 21 Nov 2007 ARTICLE - With the company expanding rapidly, Fetch Pet Care's CEO turned to hosted call center software to cost-effectively connect his 100 pet sitting and dog walking franchises.

	Gartner ranks contact center infrastructures SearchCRM.com | 04 Sep 2007 ARTICLE - Application vendors are moving into contact center infrastructure. While tight integration between applications and infrastructure holds promise, it remains separate, Gartner says.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 10

	Analyzing consolidated vs. decentralized customer service 20 Jun 2007 EXPERT ANSWER - Will the centralization of call centers really cut costs? Read Donna Fluss's advice here.

	Who is ultimately responsible for call center quality assurance? 03 Apr 2007 EXPERT ANSWER - Read Donna Fluss's advice on call center quality assurance, including how to implement a quality monitoring program and who should run it.

	Calculating cost per call to evaluate outsourcers for outbound calls 16 Jan 2007 EXPERT ANSWER - If you're looking at outsourcing, there are a number of ways to calculate and pay for resources, according to Lori Bocklund. She talks about some of the common call center models in this expert tip.

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DEFINITIONS: 1 - 3 of 7

	off-peak 23 Jul 2007 WORD - Off-peak, in a call center context, describes a time period with fewer calls than are handled in a busy period. Generally, call center agents use off-peak hours for non-phone work, such as training and e-learning, catching up ...

	outbound call 23 Jul 2007 WORD - An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include include telemarketing, sales or fund-raising calls, as well as calls for ...

	outbound call center 23 Jul 2007 WORD - An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as ...

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	SEE ALSO - Topics Related to Hosted call center:  Speech technology, Call center manager, Online customer service, Call center agent, Call center outsourcing, Call center software, VoIP call center