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	Speech technology


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Speech technology Discover the value of speech technology and evaluate speech vendors for your call center in this topic section. Research the definition and benefits behind speech analytics, interactive voice response (IVR) technology, speech recognition technology and call recording tools. Learn how to use speech technology to design an effective quality monitoring strategy. This section includes speech technology news, case studies and expert advice to help you make the right decisions about speech analytics and recognition tools in your organization.



IN THIS TOPIC:	NEWS (18) , EXPERT TECHNICAL ADVICE (10) , REFERENCE & LEARNING (4) , DOWNLOADS (1)


NEWS: 1 - 3 of 18


	Speech analytics software: Top 10 headlines Amanda Malgeri, Assistant Editor \| 06 May 2008 SPECIAL REPORT - We've gathered the top headlines on speech analytics to help you decide if the technology makes sense for your organization.


	Who should buy speech analytics technology? SearchCRM.com \| 08 Apr 2008 ARTICLE - Speech analytics technology is creating a dilemma in organizations as they struggle to place speech analytics in the context of the broader analytics and operational strategy.


	Speech analytics improving service, sales Peppers & Rogers Group, special to SearchCRM.com \| 30 Aug 2007 ARTICLE - Emotion detection and other speech analytics technology is helping companies not only improve their customer service, but sales as well.


	VIEW ALL NEWS ON SPEECH TECHNOLOGY


EXPERT TECHNICAL ADVICE: 1 - 3 of 10


	What's the difference between speech recognition software and voice tags? 05 Nov 2007 EXPERT ANSWER - Wondering about how voice recognition or speech recognition and voice tags differ? Read definitions from Donna Fluss in this tip.


	What call center software are Fortune 500 companies using? 18 Dec 2006 EXPERT ANSWER - Choosing call center software isn't easy, but Donna Fluss offers some tips to follow as you're evaluating CRM and call center vendors in this expert tip.


	Quality management can help analyze average talk time 06 Nov 2006 EXPERT ANSWER - Looking to reduce average talk time in the call center? Learn how to use quality management to analyze calls in this expert tip.


	VIEW ALL EXPERT TECHNICAL ADVICE ON SPEECH TECHNOLOGY


REFERENCE & LEARNING: 1 - 3 of 4


	Call center technologies: Top 10 buzzwords Amanda Malgeri, Assistant Editor \| 01 Jul 2008 TOP BUZZWORDS - We've compiled this list of the top 10 call center technologies to consider for today's call centers.


	Speech analytics technology quiz SearchCRM.com \| 29 May 2008 QUIZ - Find out how much you know about speech analytics technology with this quiz.


	Call center interactive voice response (IVR) system quiz Christine Cignoli, Assistant Editor \| 29 Jun 2007 QUIZ - Test yourself on interactive voice response (IVR) call center systems in this quiz.


	VIEW ALL REFERENCE & LEARNING ON SPEECH TECHNOLOGY


DOWNLOADS: 1 - 1 of 1


	Seven things you need to know about speech analytics Published by: SearchCRM.com editorial staff \| 01 Jun 2007 PODCASTS - In this podcast, call center expert Donna Fluss offers tips on evaluating and using speech analytics software in the call center.


	VIEW ALL DOWNLOADS ON SPEECH TECHNOLOGY

SEE ALSO - Topics Related to Speech technology:
Hosted call center, Call center manager, Online customer service, Call center agent, Call center outsourcing, Call center software, VoIP call center

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