Call center speech technology information


	Call center speech technology


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Call center speech technology Discover the value of call center speech technology and evaluate speech vendors for your call center in this topic section. Research the definition and benefits behind speech analytics, interactive voice response (IVR) technology, speech recognition technology and call recording tools. Learn how to use speech technology to design an effective quality monitoring strategy. This section includes speech technology news, case studies and expert advice to help you make the right decisions about speech analytics and recognition tools in your organization.



IN THIS TOPIC:	NEWS (19) , EXPERT TECHNICAL ADVICE (11) , REFERENCE & LEARNING (6) , DOWNLOADS (1)


NEWS: 1 - 3 of 19


	Convergys adds to relationship management with Intervoice acquisition SearchCRM.com \| 16 Jul 2008 ARTICLE - Extending its CRM and human resources management initiative, Convergys today said it will acquire IVR vendor Intervoice for $335 million.


	Speech analytics software: Top 10 headlines Amanda Malgeri, Assistant Editor \| 06 May 2008 SPECIAL REPORT - We've gathered the top headlines on speech analytics to help you decide if the technology makes sense for your organization.


	Who should buy speech analytics technology? SearchCRM.com \| 08 Apr 2008 ARTICLE - Speech analytics technology is creating a dilemma in organizations as they struggle to place speech analytics in the context of the broader analytics and operational strategy.


	VIEW ALL NEWS ON CALL CENTER SPEECH TECHNOLOGY


EXPERT TECHNICAL ADVICE: 1 - 3 of 11


	Pros and cons of auto-response software in the call center 10 Sep 2008 EXPERT ANSWER - Auto-response software often gets mixed reviews from both call center professionals and customers. Learn the pros and cons of using auto-answer and auto-response software in the call center from expert Donna Fluss.


	What's the difference between speech recognition software and voice tags? 05 Nov 2007 EXPERT ANSWER - Wondering about how voice recognition or speech recognition and voice tags differ? Read definitions from Donna Fluss in this tip.


	What call center software are Fortune 500 companies using? 18 Dec 2006 EXPERT ANSWER - Choosing call center software isn't easy, but Donna Fluss offers some tips to follow as you're evaluating CRM and call center vendors in this expert tip.


	VIEW ALL EXPERT TECHNICAL ADVICE ON CALL CENTER SPEECH TECHNOLOGY


REFERENCE & LEARNING: 1 - 3 of 6


	Speech analytics software product directory SearchCRM.com \| 04 May 2009 PRODUCT DIRECTORY - Get started evaluating speech analytics software with this product directory. You'll find both on-premise and SaaS speech analytics technology options.


	Top five benefits of speech analytics for the call center Amanda Malgeri, Assistant Editor \| 01 Feb 2009 SPECIAL REPORT - Get the top benefits of speech analytics for the call center and learn how speech analytics software can lead to customer experience improvement


	Call center technologies: Top 10 buzzwords Amanda Malgeri, Assistant Editor \| 01 Jul 2008 TOP BUZZWORDS - We've compiled this list of the top 10 call center technologies to consider for today's call centers.


	VIEW ALL REFERENCE & LEARNING ON CALL CENTER SPEECH TECHNOLOGY


DOWNLOADS: 1 - 1 of 1


	Seven things you need to know about speech analytics Published by: SearchCRM.com editorial staff \| 01 Jun 2007 PODCASTS - In this podcast, call center expert Donna Fluss offers tips on evaluating and using speech analytics software in the call center.


	VIEW ALL DOWNLOADS ON CALL CENTER SPEECH TECHNOLOGY

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