Developing the ROI framework for a CRM upgrade

NEWS: 1 - 3 of 3

	CRM's ROI answer SearchCRM.com | 23 Mar 2005 ARTICLE - Companies seeking to get the "360-degree view" of their customers and achieve some ROI out of their CRM investment may have to spend a little more on customer data integration.

	CRM ROI 101 SearchCRM.com | 25 Jun 2004 ARTICLE - A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. Here's some advice on setting your ROI game plan.

	With ROI, foresight is 20/20 Peppers & Rogers Group, special to SearchCRM.com | 26 Apr 2004 ARTICLE - You can't get a return on your CRM investment unless you figure out a way to measure the project's success.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 7

	Measuring ROI for a CRM upgrade 06 Nov 2007 EXPERT ANSWER - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.

	Which CRM vendors have been proven to have a quick ROI? 19 Jan 2007 EXPERT ANSWER - What's the quickest way to CRM ROI? SaaS is one answer, according to expert Tom Pisello.

	Comparing ROI for multiple business initiatives 19 Jan 2007 EXPERT ANSWER - Trying to compare multiple projects requiring different investments? Use this formula from CRM ROI expert Tom Pisello.

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REFERENCE & LEARNING: 1 - 1 of 1

	CRM ROI quiz SearchCRM.com | 28 Jan 2008 QUIZ - There's still a lot to learn about ROI for CRM. Take this quiz to test your knowledge of ROI and read expert advice on how to get ROI from your CRM projects.

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	SEE ALSO - Topics Related to Developing the ROI framework for a CRM upgrade:  Getting executive sponsorship for a CRM upgrade, CRM case studies of upgrade success