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CRM case studies of upgrade success



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	Disney details its CRM upgrade to Siebel 8.0 SearchCRM.com \| 20 Nov 2007 ARTICLE - Walt Disney Parks and Resorts is one of the earliest companies to make the move to Siebel 8.0. Its IT recommends going slow.


	CRM upgrade helps firm take secure data on the road SearchCRM.com \| 28 Sep 2007 ARTICLE - Eaton Vance decided that its new products and a need for mobile security made the time right for a CRM upgrade.


	Blackboard provides a lesson in CRM upgrades SearchCRM.com \| 28 Sep 2007 ARTICLE - Upgrading their CRM system to PeopleSoft 9 went smoothly for the online learning software company despite the rising complexity of upgrades.


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SEE ALSO - Topics Related to CRM case studies of upgrade success:
Developing the ROI framework for a CRM upgrade, Getting executive sponsorship for a CRM upgrade

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