CRM upgrades and change management

NEWS: 1 - 3 of 4

	Five ways to get the most from your CRM system SearchCRM.com | 17 Jul 2007 ARTICLE - Time and again, these five steps are cited as the way to best ensure CRM success.

	Voices of CRM: Gartner's Scott Nelson on CRM strategy SearchCRM.com | 20 Sep 2006 ARTICLE - In this podcast, Scott Nelson shares his view on how the future of CRM and CRM strategy will look different and how enterprises are returning to long-term CRM projects.

	CRM failed because … SearchCRM.com | 15 Jun 2006 ARTICLE - The CRM market has long borne the stigma of failure. Here, some of the leading vendors share their thoughts on why it has failed -- and their solutions.

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EXPERT TECHNICAL ADVICE: 1 - 2 of 2

	How to prepare CRM software users for the upgrade process 14 Aug 2007 EXPERT ANSWER - Expert Paul Greenberg offers advice on preparing CRM software users for the upgrade process.

	Change management aspects of a CRM upgrade 05 Jul 2007 EXPERT ANSWER - According to research by Forrester, a change management officer can help manage a CRM upgrade. Learn more in this tip.

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	SEE ALSO - Topics Related to CRM upgrades and change management:  CRM consultants: Do you need them?, Evaluating consultants: How to hire and manage them, Managing downtime with on-demand CRM