Understanding blocking rate as a call center metric: Podcast


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Understanding blocking rate as a call center metric: Podcast



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	Understanding blocking rate for the call center Published by: Call Center Metrics School \| 21 Mar 2008 PODCAST - In this brief podcast, hear a definition of blocking rate in the call center and learn how to incorporate this metric into your call center strategy.


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SEE ALSO - Topics Related to Understanding blocking rate as a call center metric: Podcast:
Test your knowledge of blocking rate: Quiz, Measuring blocking rate in the call center: Expert advice

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