Measuring blocking rate in the call center: Expert advice


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Measuring blocking rate in the call center: Expert advice



IN THIS TOPIC:	EXPERT TECHNICAL ADVICE (2)


EXPERT TECHNICAL ADVICE: 1 - 2 of 2


	When is call blocking acceptable in the call center? 13 Mar 2008 EXPERT ANSWER - Expert Lori Bocklund explains when call blocking is acceptable and gives examples of how some call centers use blocking.


	Is a blocking rate of zero possible in the call center? 12 Mar 2008 EXPERT ANSWER - Find out when a blocking rate of zero is possible in the call center.


	VIEW ALL EXPERT TECHNICAL ADVICE ON MEASURING BLOCKING RATE IN THE CALL CENTER: EXPERT ADVICE

SEE ALSO - Topics Related to Measuring blocking rate in the call center: Expert advice:
Test your knowledge of blocking rate: Quiz, Understanding blocking rate as a call center metric: Podcast

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