Measuring cost per contact in the call center: Expert advice

EXPERT TECHNICAL ADVICE: 1 - 3 of 6

	Calculating cost per call to evaluate outsourcers for outbound calls 16 Jan 2007 EXPERT ANSWER - If you're looking at outsourcing, there are a number of ways to calculate and pay for resources, according to Lori Bocklund. She talks about some of the common call center models in this expert tip.

	Determining cost per call for the transportation industry 14 Aug 2006 EXPERT ANSWER - Cost per call is calculated in a number of different ways, says Lori Bocklund. Read more on determining cost per call in this expert tip.

	How do separate billing models affect cost per call? 09 Jan 2006 EXPERT ANSWER - How do separate billing models affect cost per call?

	VIEW ALL EXPERT TECHNICAL ADVICE ON MEASURING COST PER CONTACT IN THE CALL CENTER: EXPERT ADVICE

DEFINITIONS: 1 - 1 of 1

	cost per call 10 Aug 2006 WORD - Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time. As SearchCRM.com's call center expert Lori Bocklund explains, cost per call ...

	VIEW ALL DEFINITIONS ON MEASURING COST PER CONTACT IN THE CALL CENTER: EXPERT ADVICE

	SEE ALSO - Topics Related to Measuring cost per contact in the call center: Expert advice:  Understanding cost per contact as a call center metric: Podcast, Test your knowledge of cost per contact: Quiz