Understanding cost per contact as a call center metric: Podcast


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Understanding cost per contact as a call center metric: Podcast



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	Understanding cost per contact for the call center Published by: Call Center Metrics School \| 25 Mar 2008 PODCAST - Wondering how to define and measure cost per contact and cost per call? Learn why these are important metrics to consider in the call center in this podcast.


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SEE ALSO - Topics Related to Understanding cost per contact as a call center metric: Podcast:
Measuring cost per contact in the call center: Expert advice, Test your knowledge of cost per contact: Quiz

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