Understanding forecasted calls vs. actual calls: Podcast


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Understanding forecasted calls vs. actual calls: Podcast



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	Measuring forecasted calls against handled calls in the call center Published by: Call Center Metrics School \| 25 Mar 2008 PODCAST - Hear advice from call center consultant Steve Suhn on how to measure forecasted calls against the number of handled calls for the call center in this podcast. Also, learn about forecasting average handle time (AHT).


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