Measuring occupancy in the call center: Expert advice


	Home > CRM Topics

CRM Topics:

EMAIL THIS

TOPICS HOME

BROWSE ALL CRM TOPICS

RESOURCE CENTERS

RSS FEEDS


Measuring occupancy in the call center: Expert advice



IN THIS TOPIC:	EXPERT TECHNICAL ADVICE (7)


EXPERT TECHNICAL ADVICE: 1 - 3 of 7


	Service level in the call center: How does it impact utilization and costs? 12 Feb 2008 EXPERT ANSWER - Expert Lori Bocklund explains sevice level in the call center and its effect on utilization and costs.


	Call center utilization (occupancy) -- tips on using and calculating 24 Jul 2007 EXPERT ANSWER - Expert Lori Bocklund gives tips on how to calculate call center utilization, or occupancy, and how to best use and interpret this metric.


	Calculating the call center agent seat utilization ratio 24 Jul 2007 EXPERT ANSWER - Lori Bocklund explains how to calculate the seat utilization ratio for a call center with a formula using call center agents and number of call center seats.


	VIEW ALL EXPERT TECHNICAL ADVICE ON MEASURING OCCUPANCY IN THE CALL CENTER: EXPERT ADVICE

SEE ALSO - Topics Related to Measuring occupancy in the call center: Expert advice:
Test your knowledge of occupancy: Quiz, Understanding occupancy as a call center metric: Podcast

CRM Solutions presents Measuring occupancy in the call center: Expert advice research, webcasts and Measuring occupancy in the call center: Expert advice news articles

See more Customer Relationship Management Solutions such as Email Campaign Management, Market Research, and Sales Analysis

SEARCH

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints \| Site Map All Rights Reserved, Copyright 2000 - 2008, TechTarget \| Read our Privacy Policy