Understanding service level as a call center metric: Podcast


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Understanding service level as a call center metric: Podcast



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	Understanding service level for the call center Submitted By: Call Center Metrics School \| 21 Mar 2008 PODCAST - Hear the definition for service level and learn why it's an important metric to consider in the call center in this brief podcast.


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SEE ALSO - Topics Related to Understanding service level as a call center metric: Podcast:
Measuring service level in the call center: Expert advice, Test your knowledge of service level: Quiz

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