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Metrics strategy podcast



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	Designing a call center metrics strategy Published by: Call Center Metrics School \| 25 Mar 2008 PODCAST - In this podcast, get advice from Lori Bocklund and Steve Suhn of Strategic Contact on the top 10 metrics to consider in the call center.


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SEE ALSO - Topics Related to Metrics strategy podcast:
Final exam on call center metrics, Additional metrics advice, Call center metrics takeaway guide

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