Trend: Speech analytics news, help and research


	Home > CRM Topics

CRM Topics:

EMAIL THIS

TOPICS HOME

BROWSE ALL CRM TOPICS

RSS FEEDS


Trend: Speech analytics Because speech analytics is new and relatively unknown both within the call center and across the enterprise, it can be perceived as a risky investment. But early adopters have found that speech analytics has a rapid three- to 12-month payback, high net present value (NPV) and high internal rate of return (IRR), according to Donna Fluss. In her latest column, read more about the benefits of speech analytics and how to build a business case for speech analytics technology.



IN THIS TOPIC:	NEWS (2)


NEWS: 1 - 2 of 2


	The ROI of speech analytics for the call center SearchCRM.com \| 05.05.2008 OPINION - Because speech analytics is new and relatively unknown both within the call center and across the enterprise, it can be perceived as a risky investment. But early adopters have found that speech analytics has a rapid three- ...


	Speech analytics converts call centers to profit centers SearchCRM.com \| 05.31.2007 OPINION - When used properly, speech analytics applications empower enterprises to enhance customer loyalty and improve the corporate bottom line by delivering the products and services that their customers want -- when they want ...


	VIEW ALL NEWS ON TREND: SPEECH ANALYTICS

SEARCH

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints \| Site Map All Rights Reserved, Copyright 2000 - 2008, TechTarget \| Read our Privacy Policy