Learning Guide

Call Center Performance Management Learning Guide

Performance management is an integral part of managing the call center. It incorporates many management aspects, including call center planning, developing agent skills, rating agents based on metrics and rewarding agents based on performance. According to the U.S. Office of Personnel Management, performance management includes:

    Requires Free Membership to View

 

 

This was first published in August 2007

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: