Learning Guide

Case studies of call center best practices

 

Table of contents:


Call center management strategy

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Overview of call center software
 Managing call center agents
Utilizing call center metrics
Call center outsourcing decisions
Case studies of call center best practices
More CRM learning tools

 

  Case studies of call center best practices  

In this section, read best practices for call centers and learn how some of the best call centers are finding success with improved technology and processes. Read about call centers in many different industries and discover call center best practices to take back to your own organization. Once you've gathered some ideas, move on to the next section of the Call Center Manager Learning Guide for more CRM learning tools.

Call center success stories

 

 

This was first published in May 2007

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