Learning Guide

Case studies of call center best practices


Table of contents:

Call center management strategy

    Requires Free Membership to View

Overview of call center software
 Managing call center agents
Utilizing call center metrics
Call center outsourcing decisions
Case studies of call center best practices
More CRM learning tools


  Case studies of call center best practices  

In this section, read best practices for call centers and learn how some of the best call centers are finding success with improved technology and processes. Read about call centers in many different industries and discover call center best practices to take back to your own organization. Once you've gathered some ideas, move on to the next section of the Call Center Manager Learning Guide for more CRM learning tools.

Call center success stories



This was first published in May 2007

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: