Learning Guide

Guide to VoIP ROI

Forecasting the return on investment (ROI) of a VoIP implementation involves weighing savings on local and long distance charges as well as quantifying more elusive soft benefits like increased productivity and ease of adds, changes and management. SearchVoIP.com's Guide to VoIP ROI will help you realistically predict the ROI of a VoIP rollout and identify the hidden costs of supporting VoIP.


Juan Pablo Pazos, Voice and data convergence expert

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VoIP ROI Calculator (Jan. 25, 2005)

VoIP 2005: Better watch what you say (Jan. 25, 2005)

Telecom expenses: Watch out for 'cost creep' (Oct. 12, 2005)

VoIP=ROI, part 1 (Jul. 13, 2005)

VoIP=ROI, part 2 (Jul. 13, 2005)

Three steps to IP call center implementation (Sep. 19, 2005)

Six ways VoIP will save you money (Sep. 28, 2005)

Banning (free) VoIP from the enterprise (Dec. 01, 2005)

Comparing VoIP service offerings (Aug. 26, 2004)

Telephony purchase ABCs for SMBs (Sep. 14, 2004)

Experts: VoIP vendors "lying" about cost savings (Oct. 21, 2004)

VoIP can cut costs but capable of much more (Oct. 4, 2004)

VoIP vs. LD rates (Dec. 07, 2004)



Tom Pisello -- Cost analysis and ROI expert

Toll-bypass ROI (May 22, 2006)

ROI for VoIP: Calculating labor costs (May 8, 2006)

VoIP services overview: Understanding vocabulary clarifies implementation, ROI (May 1, 2006)

Save money with VoIP in the near term (Mar. 25, 2005)

Soft benefits when developing a cost model for VoIP (Mar. 25, 2005)

True cost model for VoIP (Mar. 25, 2005)

Cost to build VoIP reliability (Mar. 24, 2005)

Low cost enterprise VoIP systems (Aug. 16, 2005)

Will outsourcing VoIP save money in the long run? (Aug. 16, 2005)

VoIP for SMBs (Oct. 27, 2005)

What is a good benchmark number for IP router management? (Mar. 10, 2006)

What would be the impact on staffing if I used a route analytics tool? (Apr. 10, 2006)

What is the standard to do a cost analysis as well as ROI? (May 6, 2006)

How can I implement VoIP and retain existing system hardware to save money? (Dec. 15, 2005)



Carrie Higbie, Preparing your network for VoIP

IP convergence applications: Improving business processes for SMBs (Nov. 09, 2005)

VoIP: Developing a true cost model (Jun. 21, 2005)



Chapter of the Week: The Road to IP Telephony -- Chapter 1: 'A Cisco Evolution' (Feb. 01, 2005)

Chapter of the Week: Taking Charge of your VoIP Project -- Chapter 2: 'Building a Business Case for VoIP' (Feb. 01, 2005)

This was first published in May 2006

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