Table of contents:
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Introduction to customer self service
Overview of self-service vendors
Self-service vendors in the news
Evaluating and implementing self-service technology
Self service and the customer experience
Self-service case studies
More learning tools
Editors' note: This section is not meant to provide a comprehensive list of all the customer self-service vendors. We've provided these vendors to give you a starting point from which to begin your research on self-service applications.