Introduction to customer self service
Overview of self-service vendors
Self-service vendors in the news
Evaluating and implementing self-service technology
Self service and the customer experience
Self-service case studies
More learning tools
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|Self service and the customer experience|
Customers' experiences with a company and their loyalty are affected by the self-service system a company chooses. Tech-savvy consumers expect self service that will solve their problems easily. Businesses must be careful to extend a user-friendly experience to a customer through all channels, including online self service.
Tech-savvy consumers driving self-service efforts
Learn more in this expert response on online customer service driving customer loyalty.
Read more on social networks forcing customer service change.
Customer self service and the call center
Find out more in this column: Self-service applications save money