Tutorials

Tutorials

CRM learning center

  • Using customer intelligence in a service strategy: Tip #1

    This tip from the six-part series on customer service excellence offers ways that businesses can use customer intelligence as part of a successful customer service strategy.  Continue Reading

  • SearchCRM.com's Learning Guide Center

    Find links to all of our learning guides on marketing strategy, call center management, business intelligence, salesforce automation, data quality, self service, VoIP in the call center, call center performance management and open source CRM.  Continue Reading

  • Guide to VoIP ROI

    Forecasting the return on investment (ROI) of a VoIP implementation involves weighing savings on local and long distance charges as well as quantifying more elusive soft benefits like increased productivity and ease of adds, changes and management. ...  Continue Reading

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