Tutorials

Tutorials

  • Vendors -- VoIP for the call center

    Use this section to browse vendors for VoIP in the call center.  Continue Reading

  • Guide to VoIP ROI

    Forecasting the return on investment (ROI) of a VoIP implementation involves weighing savings on local and long distance charges as well as quantifying more elusive soft benefits like increased productivity and ease of adds, changes and management. ...  Continue Reading

  • Open Source CRM Learning Guide

    Here you'll find articles, white papers, advice and resources to help you better understand and leverage open source as it applies to your own CRM strategy. From an introduction to open source-related terms to understanding the innovations in tools ...  Continue Reading

  • Self Service Learning Guide

    This guide introduces the fundamentals and benefits of self-service. It is meant to provide a "quick start" approach through articles, examples of best practices, case studies and expert advice.  Continue Reading

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