Call center video: PlumChoice uses Aspect workforce management system
Call center video: PlumChoice uses Aspect workforce management system
date:May 13, 2009More on CRM is not dead
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SearchCRM.com at Microsoft Convergence 2009
VIDEO - Microsoft held its annual Convergence conference last week and SearchCRM.com was there, asking attendees about their CRM plans for 2009.( Mar 16, 2009 )
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Siemens’ long journey to CRM: Custom to SAP to Oracle and more
News - At one point, Siemens had 500 CRM systems across the company. It has tried custom development, SAP and now Oracle CRM in an attempt to standardize.( Oct 20, 2009 )
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Oracle CRM veterans offer a few innovative deployment tips
News - Presenters at Oracle OpenWorld offered up a few innovative tips for ensuring a successful CRM implementation.( Oct 12, 2009 | Voices of CRM )
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SaaS CRM integration programs require business involvement, not just IT
News - SaaS CRM was brought into many companies by sales divisions circumventing IT. But if they want integration with other systems, IT can't help without business input, experts say.( Aug 27, 2009 )
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Weighing benefits, risks of upgrading Oracle CRM in a down economy
Answer - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.( Jul 29, 2009 )
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Voices of CRM: Jill Dyché on managing customer data, social networks
News - Jill Dyché, an expert on both data management and CRM, shares her advice on managing customer data, social networks and MDM/CDI in this podcast.( Jul 27, 2009 | Voices of CRM blog )