Hard Rock shares its customer service, social tips

Date: Apr 13, 2011

Hard Rock, the café, hotel and casino company, staffs its customer service department with just three people, who still manage to respond to up to 30,000 customer inquiries a month while also monitoring and responding to customers via social media channels, including travel sites.

Kim Matlock, senior director of digital marketing and CRM for Hard Rock shares how the company prioritizes cases and interacts with its active customer community.

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Hard Rock shares its customer service, social tips