Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Social CRM, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Mobile CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, Customer experience management strategy, Web content management, Knowledge management
Paul Greenberg, president of the 56 Group LLC, shares his insight on the limits of the Net Promoter Score, what it means in the age of the social customer, why its time has passed. Customer lifetime value and an intriguing new metric -- customer referral value -- could ultimately replace it.
( May 21, 2012 | SearchCRM.com )
( Apr 03, 2012 )
( Mar 29, 2012 )
Allstate, Autodesk, MGM Resorts and Great Western Bank share the secrets to data visualization tools’ success.
In a video Q&A, Timothy Leonard of U.S. Xpress explains how the trucking company uses big data analytics, real-time BI software and mobile BI apps in unison to make important business decisions.
In a video interview, business intelligence analyst Wayne Eckerson offers tips on using big data analytics software and related big data technology. He also gives his view of what big data really is.
Financial services firms need to speed up their data management and analytics practices to avoid another economic crisis like the one that gripped the world in 2008.
The latest version of GigaSpaces XAP is designed to let users create their own real time "big data" analytics platform, and more big data news from around the Web.
Educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, analysts say.
SAP is buying Ariba and its on-demand B2B commerce network for $4.3 billion, part of its effort to dominate the enterprise cloud market.
In this SAP Press book chapter excerpt, learn how to build a strong data foundation using the functionality in the SAP Data Services package.
Ventana Research CEO Mark Smith offered up his take on SAP's announcements around HANA, the cloud and predictive analytics at the annual Sapphire conference.
Oracle application integration becomes even more complicated when trying to integrate Oracle applications and databases with non-Oracle applications.
Oracle’s various investments and acquisitions over the past decade have some customers struggling to integrate it all, although Oracle’s own middleware might be able to help.
An Oracle Hyperion system implementation in three weeks? Yes, it can be done. Communications firm Neustar implemented Hyperion in less than a month and gained efficiencies in the process.
Data management projects often suffer from historic amnesia. Projects that co-locate business and IT staff and keep to a manageable scale can achieve remarkable results, says consultant Andy Hayler.
NEC Europe has signed up to use Host Analytics' cloud-based financial planning service to better integrate an acquisition and support its growth plans.
In this podcast interview, Andy Hayler gives advice on how to create and implement an MDM strategy that is ruthlessly focused on business value.
Collaboration, audit and compliance are among the business drivers of scalable document management initiatives even as it becomes easier to engage with content being amassed in growing repositories.
Successful information governance involves a combination of smart processes and the appropriate corporate culture, says consultant Carol Stainbrook.
Information is growing exponentially and the lack of firm record retention schedules is costing organizations big money and will increase liability as time passes, says consultant Randolph Kahn.
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