Tarp consultant John Goodman on voice of the customer challenges

In this video, John Goodman, Tarp Worldwide vice-chairman, takes a look at how the most basic customer service exchanges can go wrong and why companies need to fix these problems before they can take on a voice of the customer strategic plan. Goodman, who has been working in the customer service field for 40 years, notes that organizations often miss that customers just want to be treated with respect.

View All Videos

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close