USAA's Audrey Tarter on contact center career advancement

USAA's Audrey Tarter on contact center career advancement

USAA's Audrey Tarter on contact center career advancement

Date: Oct 21, 2011

In this contact center leadership video, USAA's Audrey Tarter, a leadership development advisor, talks about how technology expertise alone will not cut it when it comes to promoting leaders in the contact center. Instead, contact center leaders need be good at relationship building and have the ability to communicate the business objectives of the company to the team.

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