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Cost structure and distribution in today's contact centers



Date Published:
17 MAR 2008
About the White Paper:
Read analysis and insight into the cost structure of the contact center in this white paper by Lori Bocklund and Brian Hinton of Strategic Contact. This white paper uses a process-based analysis approach to drive out clear, consistent cost breakdown numbers as well as cost per contact numbers that represent best practices for today's centers.
Author:
Bocklund, Lori
Download:
To obtain Cost structure and distribution in today's contact centers go to: http://media.techtarget.com/se...
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