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Shuttle lead tracking lets reps focus on closing deals

Using Shuttle to track sales leads, sales reps at CBC Settlement Funding can focus less on coordinating follow-up emails and nurturing campaigns and more on closing deals.

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Your CX refresh will start with CRM or CMS -- pick one

Today, ERP-based and stand-alone e-commerce systems dominate the market. As more and more companies go to the cloud, CRM and CMS vie to be the next foundation of e-commerce.

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Guide to customer experience management best practices, technologies

Customer experience management is growing. Learn about technologies, strategies and best practices that businesses are applying to their CEM.

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Contact center AI expert reveals tech's promises -- and limits

We sit down with IBM's contact center AI lead to talk about chatbots and their evolving role as human customers and support agents learn to coexist with them.

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  • Customer experience management strategy

    SAP acquires Qualtrics for $8 billion

    By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

  • Customer experience management strategy

    Your CX refresh will start with CRM or CMS -- pick one

    Today, ERP-based and stand-alone e-commerce systems dominate the market. As more and more companies go to the cloud, CRM and CMS vie to be the next foundation of e-commerce.

  • CRM industry news

    Adobe bought Magento to target e-commerce

    After acquiring Magento for $1.7 billion earlier this year, Adobe has integrated its commerce product into Adobe Experience Cloud for both enterprises and SMBs.

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