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Verint buys ForeSee for $65 million

By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through online traffic and digital channels.

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4 metrics to measure chatbot success

Chatbot success can be measured using a number of metrics. Each helps improve the customer experience. Read on to learn which KPIs are beneficial for improving CX.

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What is the role of a chief customer officer?

The chief customer officer serves in many capacities, some of which include overseeing customer experience, sales, and service and support contacts, as well as unifying customer contact.

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6 tips for driving self-service adoption

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These and more tips are discussed here.

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    CRM (customer relationship management)

    Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer ...

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    6 tips for driving self-service adoption

    Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These and more tips are discussed here.

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    5 CRM platforms that work for small businesses

    Choosing a CRM for small businesses can be difficult, as the most well-known CRM vendors cater to large enterprises. Others, however, create products with SMBs in mind.

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    Verint buys ForeSee for $65 million

    By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through online traffic and digital channels.

  • Commerce technology and strategy

    Progressive web apps make e-commerce mobile-friendly

    Adobe is upgrading its e-commerce product by adding AI-fueled image-search capabilities and progressive web application building tools to Magento Commerce Cloud.

  • Customer experience management strategy

    Verizon's CX play could boost telecom's software future

    Telecom giant Verizon is boosting its software business with an AI-based CX system for contact centers, with tools for virtual and live agents, authoring and social engagement.

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