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Adobe significantly expands CX play

Adobe Experience Platform (formerly Adobe Cloud Platform) focus of Summit, as analytics, AI and open-data initiatives with Microsoft and SAP converge.

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How data science improves customer experience strategy

CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can.

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Microsoft adds more capabilities for government agencies

U.S. government agencies are undergoing a digital transformation, and Microsoft hopes that upgrades to its Government Cloud lineup will make its platform part of that change.

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Q&A: How to navigate a crowded CRM industry

SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.

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    Q&A: How to navigate a crowded CRM industry

    SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.

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    Sales enablement drives growth within the enterprise

    Sales enablement consists of tools and processes that can help sales agents succeed in their roles, including training, resource availability and team involvement.

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    microsegmentation

    Microsegmentation, also known as security segmentation, is a process used by network security professionals to break a network into smaller pieces in order to make it easier to keep the overall system secure.

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    AWS certifies CX vendors in its cloud

    The AWS Digital Customer Experience Competency for content management, e-commerce, service and marketing automation certifies partners for infrastructure and security to create cloud CX.

  • Customer experience management

    Adobe significantly expands CX play

    Adobe Experience Platform (formerly Adobe Cloud Platform) focus of Summit, as analytics, AI and open-data initiatives with Microsoft and SAP converge.

  • Microsoft CRM

    Microsoft adds more capabilities for government agencies

    U.S. government agencies are undergoing a digital transformation, and Microsoft hopes that upgrades to its Government Cloud lineup will make its platform part of that change.

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