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Tips for using mystery shopping data to improve CX
Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.
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Mystery shopping platforms offer rich CX data
Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.
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What to look for when adding sales tools
Figuring out whether your organization needs sales force automation, sales enablement or sales forecasting tools can be challenging, and that's before factoring in AI.
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CRM tools help nonprofit organizations raise more money
Salesforce.org Nonprofit Cloud and marketing automation tools help charitable organizations gain and retain valuable donors, giving them a more positive experience.
How to Use AI to Transform Your CX strategy
In this exclusive guide, explore AI systems from Pega, Oracle, Salesforce and SAP, how to nail your AI strategy to avoid expensive mistakes, how text analytics, sentiment analysis, speech analytics and natural language processing improve CX, and more.
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Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM certification, according to Foote Partners' latest research.
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Tips for using mystery shopping data to improve CX
Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.
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SaaS CRM license renewals not always easy
Companies that got a discount with their initial SaaS CRM implementation may not get the same kind of treatment when they renew their SaaS CRM license three years later, but the buyer still has the upper hand.
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Sporting goods giant revamps approach to sales planning
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Call center management and customer service (8) +
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CRM management (5) +
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CRM technology and software decisions (8) +
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How might your nonprofit take advantage of a tool like Dynamics 365 Nonprofit Accelerator?
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Mystery shopping data can be a powerful tool to improve CX. How are you using it?
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What to look for when adding sales tools
Figuring out whether your organization needs sales force automation, sales enablement or sales forecasting tools can be challenging, and that's before factoring in AI.
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CRM tools help nonprofit organizations raise more money
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Tips for buying call center platforms
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Customer-facing automation still needs help from humans
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Microsoft nonprofit CRM catches up with Salesforce
CRM for nonprofits, such as Microsoft Dynamics 365 Nonprofit Accelerator, helps nonprofit organizations take advantage of business tools and shared data.
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Mystery shopping platforms offer rich CX data
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How to improve contact center agent performance
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How to provide an omnichannel customer experience
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Tips for using mystery shopping data to improve CX
Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.
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Strategies for making the most of your martech
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Guide to customer experience management best practices, technologies
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Mainstream shopping by voice isn't too far away
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E-Handbook | October 2018
Customers buy more and more into voice shopping
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E-Handbook | June 2018
Tips and tricks for interacting with customers on social media
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E-Handbook | April 2018
Marketing automation platforms merge CRM and content
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E-Handbook | February 2018
Virtual agents not yet ready for primetime customer service
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E-Handbook | January 2018
CRM chatbots of tomorrow approach and engage customers
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CRM / Call Center Basics
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Mystery shopping platforms offer rich CX data
Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.
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Get Started
chat channels
Chat channels are technologies enabling companies to engage with customers in live conversations.
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conversational commerce (voice commerce)
Conversational commerce is the process of interacting with a brand or buying a product or service through non-traditional channels, such as voice assistants, SMS text and online and social media chat.
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CRM industry news
Zendesk adds analytics, sales force automation tools
Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.
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Customer experience management strategy
Zoho releases second version of CRM product
Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.
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Customer experience management strategy
SAP acquires Qualtrics for $8 billion
By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.