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Ins and outs of contact center software for 2017

Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success.

Top five CRM trends you should know about

CRM has undergone rapid change lately -- including the use of social media and a change in call center practices. Here's a look at five CRM trends that shaped 2012.

User interfaces: CRM-Outlook integration

Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.

User interfaces: Mobile CRM applications

Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.

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CRM / Call Center Basics

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    Marketing software needs a sound business plan

    It's not enough to just purchase new marketing software. Your overall business strategy will determine your company's needs and steer you away from costly mistakes.

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    Ins and outs of contact center software for 2017

    Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success.

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    Microsoft Dynamics CRM software

    Microsoft Dynamics CRM software is a customer relationship management package available in the cloud and on premises.

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  • Guide to call center operations

    Call center operations have been affected in numerous ways by the growth of social media and mobile, particularly with new technologies and metrics.

  • Live from Dreamforce 2012

    The latest news, features, video and analysis from Salesforce.com's annual conference, Sept. 18-21, at the Moscone Center in San Francisco.

  • CRM trends for 2012: Let us know what you think

    Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.

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