SearchCRM

New & Notable

Evaluate

Chatbots so far: Mostly dumb and untrustworthy

Vendors claim consumers want self-service chatbots. Turns out they'd rather scrub toilets or go to the dentist than converse with customer service in general, bots included.

Evaluate

Tips and tricks for interacting with customers on social media

To customers, all channels are equal: phone, email, voice, video, chat, text messaging and social media. But managing social media customer interactions can be thornier.

Evaluate

Social media CRM expectations rise

Responding to positive and negative customer inquiries on social media is important, industry experts say, and that can go far in retaining customers and promoting your brand.

News

Balsam Brands deployed Hybris to aid expansions

Artificial Christmas tree manufacturer Balsam Brands uses Hybris to expand internationally, allowing for dynamic pricing and product catalogs, depending on the country.

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ CRM Downloads

View All

CRM / Call Center Basics

View All Get Started

Multimedia

Videos, Podcasts and Photo Stories

Sections from across SearchCRM

  • News

    View All
  • Sales strategy and sales force effectiveness

    Balsam Brands deployed Hybris to aid expansions

    Artificial Christmas tree manufacturer Balsam Brands uses Hybris to expand internationally, allowing for dynamic pricing and product catalogs, depending on the country.

  • Customer experience management strategy

    SAP looks to gain CRM traction with SAP C/4HANA

    At Sapphire Now in Orlando, SAP unveiled its customer experience suite with the aim to better compete in the CRM market and provide a modern, 360-degree view of the customer.

  • Marketing automation technology

    Pega CRM, process automation adds blockchain, dev tools

    Pega Infinity adds new digital transformation tools for low-code app development, bot libraries and AI that can optimize apps and assist with marketing campaigns.

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close