SearchCRM

New & Notable

News

Zendesk adds analytics, sales force automation tools

Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.

News

Zoho releases second version of CRM product

Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.

Evaluate

The benefits of marketing automation software

Marketing automation software can be a game-changer for sales and marketing departments, as it helps simplify campaign management and gauge the performance of marketing efforts.

News

SAP acquires Qualtrics for $8 billion

By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ CRM Downloads

View All

CRM / Call Center Basics

View All Get Started

Multimedia

Videos, Podcasts and Photo Stories

Sections from across SearchCRM

  • News

    View All
  • CRM industry news

    Zendesk adds analytics, sales force automation tools

    Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.

  • Customer experience management strategy

    Zoho releases second version of CRM product

    Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.

  • Customer experience management strategy

    SAP acquires Qualtrics for $8 billion

    By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close