Where can I find best practices on how to efficiently use the PRM functionality in SAP? The best source for that...
information is probably SAP or an integrator who is experienced with SAP. However, SAP is not known for strong functionality in this area. If you need best-of-breed functionality you'll probably need to integrate solutions from other PRM vendors such as Allegis (recently purchased by Click Commerce), Channelwave, or even Siebel.
Dig Deeper on CRM strategy
Related Q&A from Bob Thompson
How many user agents (both clients and server) can participate in a SIP conference? And how many in an H.323 conference? Continue Reading
Can you provide some real-world benefits of deploying SIP? Continue Reading
What does it mean to be truly SIP based? Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.