Alternatively, there are some obvious indicators of when customers are not receiving high-quality customer experiences....
Customers requesting to speak to supervisors (call escalation), customers being transferred from department to department (not getting first call resolution) or those customers repeatedly using foul language are clearly unhappy.
Dig Deeper on Call center manager
Related Q&A from Lior Arussy
Find out the best way to use a customer segmentation strategy to design a retention model that allows you to hold onto current customers and provide ... Continue Reading
Read about how to make a more customer-centered and innovative workplace organizational culture, with tips on collaboration, education and the voice ... Continue Reading
Learn customer experience metrics, including how to track and measure the impact a website redesign may have on the online customer experience, in ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.